SEGAbits Forums

Gaming => General Gaming Discussion => Topic started by: 3raser on April 26, 2013, 11:24:40 pm

Title: Trouble with the forums at Sega.com
Post by: 3raser on April 26, 2013, 11:24:40 pm
Has anyone else had trouble there? My issue was that the website had too many bugs, so I switched to this website. I have heard about the administrators treating members poorly there, but I did not seem to have trouble with that. Please, share your experience, if you have visited there with website problems. I would love to hear about why you chose this website over Sega's main website.
Title: Re: Trouble with the forums at Sega.com
Post by: Kori-Maru on April 27, 2013, 12:03:53 am
Two things

1. I had troubling registering to the forums when I first joined.
2. Not many other game board are active and has less productivity. The only ones that are active is Sonic.
Title: Re: Trouble with the forums at Sega.com
Post by: Ben on April 27, 2013, 01:21:44 am
I feel that both sites serve their own purpose and have their own unique personalities.

Of course, haha, as a writer for this site, I encourage every Sega fan to register here. But I also wouldn't dissuade people from using Sega.com...you've just got to tolerate topic after topic of  Nintendo hate from certain people. But if you want to engage in real discussion, it's possible at Sega.com, just like it's possible here.
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on April 29, 2013, 08:40:27 am
One of the Admins didn't take one of my issues seriously there, saying my claim was very unhelpful (ironic that, coming from a SEGA Admin who can't fix the damn site right....).

The search feature is bugged there...and I was close to telling them you can't speak to customers of your companies product like that (it is a sackable offence in any other profession...why not there too?).

It works only when it wants to I've noticed...so technically he is right that it works...but to his mentality, being half broken means it isn't broken.

SEGAbits is much more flexible and non-bug ridden...I think Shadi would be a good admin there despite his hostile relationship with anything Nintendo (just as long as he doesn't ban Nintendo topics, lol). He does a good job maintaining this site unlike the official SEGA Boards.
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on April 29, 2013, 09:28:50 am
One of the Admins didn't take one of my issues seriously there, saying my claim was very unhelpful (ironic that, coming from a SEGA Admin who can't fix the damn site right....).

The search feature is bugged there...and I was close to telling them you can't speak to customers of your companies product like that (it is a sackable offence in any other profession...why not there too?).

It works only when it wants to I've noticed...so technically he is right that it works...but to his mentality, being half broken means it isn't broken.

SEGAbits is much more flexible and non-bug ridden...I think Shadi would be a good admin there despite his hostile relationship with anything Nintendo (just as long as he doesn't ban Nintendo topics, lol). He does a good job maintaining this site unlike the official SEGA Boards.

well if one of the admins you were talking to was a community manager they probably wouldn't know how to fix whatever it was you were talking about, their job is to interact with the community and pass on feedback, they don't really do much in terms of tech support for the forums besides pass on feedback to the appropriate people, and far as i know the forums are managed by a web development team in SEGA Europe.

My guess was whoever it was has been contacted a lot about that same tech issue and was getting frustrated, still no reason to be rude, but I can understand where they were coming from possibly.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on April 29, 2013, 10:17:55 am
I have never liked the SEGA forums. Way too many boards (I count 40+!) and many of them are junky and inactive. The admins are pretty mean, and quick to ban members who actually have coherent opinions. Don't dare get into a debate, because an admin will read it as an argument and ban you. :P

Also, as noted, there is a huge Sonic presence... to a fault. I love me my Sonic, but it's just too much over there. A lot of junk posts like "is cream the rabbit cool??" or "where is shadow???"

Really, SEGA should just save themselves the server space and work and close the official forums. Let fan sites take care of the forum side of things and leave the official site to advertising the games and the blog posts.
Title: Re: Trouble with the forums at Sega.com
Post by: George on April 29, 2013, 12:15:43 pm
I think SEGA.com has a lot of potential, it just isn't ran right or doesn't have the people with the right ideas.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on April 29, 2013, 12:26:06 pm
George secretly wants to take over SEGA.com and run it right.

What I don't like about SEGA.com is the front page, it is a bit dated now. And there is zero blog presence on the main page, aside from a link. Ideally, the blog would have a front page feed. And I think they need to ditch the forums.
Title: Re: Trouble with the forums at Sega.com
Post by: semmie on April 29, 2013, 02:35:40 pm
George secretly wants to take over SEGA.com and run it right.

What I don't like about SEGA.com is the front page, it is a bit dated now. And there is zero blog presence on the main page, aside from a link. Ideally, the blog would have a front page feed. And I think they need to ditch the forums.

its to white as well. hurts my eyes when i visit it at night
Title: Re: Trouble with the forums at Sega.com
Post by: Kori-Maru on April 29, 2013, 02:44:21 pm
I wish they could change the Sega banner too with more of their franchises represented like a few years back.
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on April 29, 2013, 05:29:51 pm
well if one of the admins you were talking to was a community manager they probably wouldn't know how to fix whatever it was you were talking about, their job is to interact with the community and pass on feedback, they don't really do much in terms of tech support for the forums besides pass on feedback to the appropriate people, and far as i know the forums are managed by a web development team in SEGA Europe.

My guess was whoever it was has been contacted a lot about that same tech issue and was getting frustrated, still no reason to be rude, but I can understand where they were coming from possibly.

I think it was ClumsyOrchid, who is an Admin from my memory.

I see, no wonder it takes ages to sort out. :x

Maybe, but I was being polite over it to not get a "This is an unhelpful post" from him.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on April 29, 2013, 05:42:07 pm
Really? Clumsy is an admin? I've never dealt with him, just people who are given admin status who aren't sega employees.
Title: Re: Trouble with the forums at Sega.com
Post by: George on April 29, 2013, 06:48:31 pm
He has been forever. He is a good guy. The forums are alive mostly because of people like him, since SEGA doesn't officially want forums last I heard.
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on April 29, 2013, 07:02:35 pm
yeah clumsy is a good guy. he was just probably having a bad day. everyone has their moments. you shouldn't let it get to you.

funny thing is nsega got a warning for using the word hoe
Title: Re: Trouble with the forums at Sega.com
Post by: George on April 29, 2013, 07:15:30 pm
BTW When I say that SEGA.com has potentional, I don't mean to say that people that run it (community team/web guys) are untalented. I think the higher ups at SEGA just don't put enough focus on it. SEGA does it better than most publishers, Namco is pretty bad. I couldn't even get their community manager emails to do stuff for Project x Zone. I found his twitter, tweeted him and he totally ignored us.

I guess we aren't as cool as NintendoFanLuigiZone12.com
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on April 29, 2013, 09:38:54 pm
BTW When I say that SEGA.com has potentional, I don't mean to say that people that run it (community team/web guys) are untalented. I think the higher ups at SEGA just don't put enough focus on it. SEGA does it better than most publishers, Namco is pretty bad. I couldn't even get their community manager emails to do stuff for Project x Zone. I found his twitter, tweeted him and he totally ignored us.

I guess we aren't as cool as NintendoFanLuigiZone12.com

Are you talking about that Rich guy? did you try getting a hold of him on twitter? i used to see him tweet all the time. Hes a big fan of Tekken! Lol

https://twitter.com/Filthierich
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on April 30, 2013, 03:12:38 pm
Holy shit! SEGA.com got a redesign!

http://www.sega.com/

http://segabits.com/blog/2013/04/30/sega-com-gets-a-redesign/
Title: Re: Trouble with the forums at Sega.com
Post by: George on April 30, 2013, 03:17:22 pm
Are you talking about that Rich guy? did you try getting a hold of him on twitter? i used to see him tweet all the time. Hes a big fan of Tekken! Lol

https://twitter.com/Filthierich
Yeah, I already tweeted him and he didn't tweet back. So I assume he has no need to work with us. Which is fine.
Title: Re: Trouble with the forums at Sega.com
Post by: Kori-Maru on April 30, 2013, 03:57:01 pm
Holy shit! SEGA.com got a redesign!

http://www.sega.com/

http://segabits.com/blog/2013/04/30/sega-com-gets-a-redesign/
Speak of the devil! Now for the Sega forums.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on April 30, 2013, 03:59:59 pm
sega.com forums redirect here, we get flooded with cream the rabbit posts! AHHH!
Title: Re: Trouble with the forums at Sega.com
Post by: Kori-Maru on April 30, 2013, 05:17:47 pm
sega.com forums redirect here, we get flooded with cream the rabbit posts! AHHH!
Well at least it wasn't the Sonic Babies idea topic that Sharky had to close lol.
Title: Re: Trouble with the forums at Sega.com
Post by: pcm92 on April 30, 2013, 10:26:56 pm
I think it was ClumsyOrchid, who is an Admin from my memory.

I see, no wonder it takes ages to sort out. :x

Maybe, but I was being polite over it to not get a "This is an unhelpful post" from him.

You are not alone. clumsyorchid issues me many different warnings. All for personal attack, when all I did was express my opinion and help other people out with their problems with sega products. He eventually banned my account. I tried creating another one, but it was also banned because he had my ip. I asked cochrane (another admin) to give me my account back. He then told me that if he did, clumsyorchid would ban him too. It's very sad that clumsyorchid even still works for sega.
Title: Re: Trouble with the forums at Sega.com
Post by: Ben on April 30, 2013, 11:10:52 pm
^That's fairly unusual. Clumsy has always struck me as a nice guy and plays a pretty major role in Sega's community.
Title: Re: Trouble with the forums at Sega.com
Post by: pcm92 on May 01, 2013, 12:18:20 am
^That's fairly unusual. Clumsy has always struck me as a nice guy and plays a pretty major role in Sega's community.

Yeah. He seemed nice at first, then he did all that to me. I did absolutely nothing wrong. I have actually seen him insult many other members on his posts too.
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on May 01, 2013, 07:57:02 am
Holy shit! SEGA.com got a redesign!

http://www.sega.com/

http://segabits.com/blog/2013/04/30/sega-com-gets-a-redesign/

Barry mentions SEGA needing a redesign, SEGA Forums/Blog does it.

Now

(https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcQ_eg6xSWD6eIQYPbykTZwWEu7w8hM-G7vEiiZ3lyTL3zCGOPU0eQ)
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on May 01, 2013, 08:00:40 am
they do what i tell them to do. I was gonna say "Make Shenmue 3", but not yet. Not yet...
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on May 01, 2013, 08:18:05 am
they do what i tell them to do. I was gonna say "Make Shenmue 3", but not yet. Not yet...

Those Shenmue fans cry and threaten you in your sleep for delaying them such a masterpiece! lol
Title: Re: Trouble with the forums at Sega.com
Post by: George on May 01, 2013, 04:33:37 pm
Can Barry ask for them to at least bring over Phantasy Star Online 2 already?
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on May 01, 2013, 05:12:11 pm
Can Barry ask for them to at least bring over Phantasy Star Online 2 already?
agreed
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on May 01, 2013, 07:55:33 pm
not yet. George needs to buy me that SEGA Pluto first.
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on May 01, 2013, 11:38:33 pm
not yet. George needs to buy me that SEGA Pluto first.

have nux buy it for you, hes loaded!
Title: Re: Trouble with the forums at Sega.com
Post by: 3raser on May 02, 2013, 12:23:30 am
I hate to hear that this "Clumsyorchid" has been causing people so much stress. I do not know why people suddenly started talking about a "Sega Pluto". All of this is still interesting though. I had no idea things were that bad at sega.com
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on May 03, 2013, 06:11:35 am
You are not alone. clumsyorchid issues me many different warnings. All for personal attack, when all I did was express my opinion and help other people out with their problems with sega products. He eventually banned my account. I tried creating another one, but it was also banned because he had my ip. I asked cochrane (another admin) to give me my account back. He then told me that if he did, clumsyorchid would ban him too. It's very sad that clumsyorchid even still works for sega.

Wha? I never knew Cochrane helped people out myself (I've asked for his help a few times but he ignored me), but if I post a video that "may" appear offensive despite putting up the same video two weeks before that, I get a warning from him. I thought it was okay to post since I did it previously.

And wow...Cochrane banned? He's their most effective mod out of all of them!
Title: Re: Trouble with the forums at Sega.com
Post by: pcm92 on May 06, 2013, 11:15:14 pm
Wha? I never knew Cochrane helped people out myself (I've asked for his help a few times but he ignored me), but if I post a video that "may" appear offensive despite putting up the same video two weeks before that, I get a warning from him. I thought it was okay to post since I did it previously.

And wow...Cochrane banned? He's their most effective mod out of all of them!

I'm sorry he ignored you. I can not give you proof of what happened, but I can give you the exact quote of what Cochrane told me, rather you believe it or not.

Cochrane: "If I gave you your account back, Clumsyorchid would ban me. Sorry."

He has helped many people on the forums. He does a good job of it. I guess maybe he might have been busy with something else, when you wanted his help. He might be strict on some people, but at least he did not do what Clumsyorchid did to me.
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on May 08, 2013, 05:55:57 am
I'm sorry he ignored you. I can not give you proof of what happened, but I can give you the exact quote of what Cochrane told me, rather you believe it or not.

Cochrane: "If I gave you your account back, Clumsyorchid would ban me. Sorry."

He has helped many people on the forums. He does a good job of it. I guess maybe he might have been busy with something else, when you wanted his help. He might be strict on some people, but at least he did not do what Clumsyorchid did to me.

I see. I believe you but Cochrane does annoy me now and again despite his best intentions.

I recall someone at SEGA was warned by MomonPSO (who I hear is strict), and they commented to Cochrane/Ignolme about it, they tried to help but the member was annoyed at being warned over something apparently small.
Title: Re: Trouble with the forums at Sega.com
Post by: 3raser on May 08, 2013, 06:17:26 pm
It sounds like most of the members are hostile. There are many different problems that I have with the website as well, but nothing with administrators. I think Sega should definately consider improving their website in many different ways. Making it more like this website would be more understandable.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on May 08, 2013, 07:50:55 pm
Personally I think company websites shouldn't have forums. Keep the community tied to the blog, Facebook, and Twitter.
Title: Re: Trouble with the forums at Sega.com
Post by: 3raser on May 08, 2013, 08:37:48 pm
Personally I think company websites shouldn't have forums. Keep the community tied to the blog, Facebook, and Twitter.

That's actually not a bad idea.
Title: Re: Trouble with the forums at Sega.com
Post by: Happy Cat on May 08, 2013, 09:39:31 pm
Personally I think company websites shouldn't have forums. Keep the community tied to the blog, Facebook, and Twitter.

I think forums are good to provide support, but other then that, i agree. Although it would defnitely be sad to see the forums go though! So many good memories.
Title: Re: Trouble with the forums at Sega.com
Post by: 3raser on May 08, 2013, 10:17:17 pm
I think forums are good to provide support, but other then that, i agree. Although it would defnitely be sad to see the forums go though! So many good memories.

You could say that about Sega itself. So many good memories of great consoles, but all of that is completely gone forever. Not attempting to start a different topic. I'm just saying it's true.
Title: Re: Trouble with the forums at Sega.com
Post by: Nameless 24 on May 09, 2013, 06:23:52 am
lol Not twitter! The worst kind of fans appear on outlets such as that!

At least the forums at SEGA retain 90% of the idiots/weirdos where the genuine fans ignore them, lol.
Title: Re: Trouble with the forums at Sega.com
Post by: ROJM on May 10, 2013, 07:21:18 am
I have never liked the SEGA forums. Way too many boards (I count 40+!) and many of them are junky and inactive. The admins are pretty mean, and quick to ban members who actually have coherent opinions. Don't dare get into a debate, because an admin will read it as an argument and ban you. :P

Also, as noted, there is a huge Sonic presence... to a fault. I love me my Sonic, but it's just too much over there. A lot of junk posts like "is cream the rabbit cool??" or "where is shadow???"

Really, SEGA should just save themselves the server space and work and close the official forums. Let fan sites take care of the forum side of things and leave the official site to advertising the games and the blog posts.
The problem is that they dont know how to cater to their fanbase if it isn't Sonic. Its not like the SOJ website where there is an attempt to make Sega the unifying brand despite what franchise/game you are into. sega.com only caters to bitter genesis sonic fans. There's hardly any links to the arcade website and there is zero attempt to create mini communities of fans of series that are kept going by Sega and have been released here. maybe they should take a leaf from this place and do a linkage to another forum like you do with kori's HOTD forums but on a larger scale since they actually have and sponser the other websites to FOOTBALL MANAGER and COH for example.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on May 10, 2013, 07:40:53 am
I agree with the "There's hardly any links to the arcade website and there is zero attempt to create mini communities of fans of series that are kept going by Sega and have been released here." statement. I don't want to toot my own horn, but SEGA Amusements wasn't getting any online presence when it came to social network support until, for like a week, I aggressively urged people to follow them. Now they have over 700 followers when before they had less than 50.

@SEGA could have, and should, helped their own comapny out by urging people to follow @SegaAmusements on twitter and facebook. :P

Title: Re: Trouble with the forums at Sega.com
Post by: ROJM on May 11, 2013, 09:58:28 am
That's the problem. I'm very glad that you as a Sega patriot took it upon yourself to do that. Because Sega amusements USA has been totally ignored by Sega.com for over  a decade now. And remember when Sega owned gameworks? Same thing again. Geez the amount of things that was on that site too. Sega.com is just a reflection of some bigger problem, that the company isn't being run properly. Sega isn't a brand name where all sega fans are being drawn to. Its effectivly a house which has different franchises under it, some bigger than the company itself and whose fans do not interact with each other. There is NO collective. Sega isn't building on its audience like EA and Capcom do. They are just relying on people who are fans of a particular franchise they create, co create or acquire and leave them to it instead of getting them together as a sega consumer/fan in general. And the website can make a big difference to change that if the people felt that they were part of a bigger base. But the fact that they dont give a toss, most of these fans stay where they are and if they dont some come here. All i'm saying when you consider the ammount of fans tied to TOTAL WAR, SONIC, SHINING FORCE and now COH, that website should be over the top busy then it is. Neogaf and this place has more activity than Sega.com has ever had in a long time.
Title: Re: Trouble with the forums at Sega.com
Post by: Barry the Nomad on May 11, 2013, 11:30:27 am
Ever since SEGA left the console business, I've thought as the arcade games as the next best thing (and sometimes a better thing) than a console. I mean, I'd take an hour on a sit-down After Burner Climax machine to all of the 32X library.

It would be awesome if SEGA.com threw more attention towards SEGA Amusements. Make a blog post about a new arcade game, tell people to get off their couches and try out new SEGA hardware in the public space. A little collaboration is VERY easy and really pays off. Why not give a SEGA Amusements staff member access to the SEGA.com blog and allow them to post when something important related to SEGA Amusements is happening? Like when Japanese arcade machines appear in the US, or highlight a unique arcade unit and tell people where they can find it, or announce stuff like Dream Raiders?
Title: Re: Trouble with the forums at Sega.com
Post by: ROJM on May 13, 2013, 04:56:57 am
Ever since SEGA left the console business, I've thought as the arcade games as the next best thing (and sometimes a better thing) than a console. I mean, I'd take an hour on a sit-down After Burner Climax machine to all of the 32X library.

It would be awesome if SEGA.com threw more attention towards SEGA Amusements. Make a blog post about a new arcade game, tell people to get off their couches and try out new SEGA hardware in the public space. A little collaboration is VERY easy and really pays off. Why not give a SEGA Amusements staff member access to the SEGA.com blog and allow them to post when something important related to SEGA Amusements is happening? Like when Japanese arcade machines appear in the US, or highlight a unique arcade unit and tell people where they can find it, or announce stuff like Dream Raiders?

True, but i thinking more about the cross promotion across the board. If anyone watches the WWF or WWE now they describe their community,the twitter/socialmedia, fanbase and superstars as the WWE universe and their website is basically the centre of that. Sega has a large community of fans because of their standing in the video games buisness, the amount of franchises that they own and of course sonic. Its more or less is a universe. A Sega Universe but its a universe that's dirfted apart. in the old days it wasn't uncommon for sega to promote their genesis/or saturn games in the USA at one of their arcade centres  or vice versa. When Sega use to own gameworks they didn't do any pf that. They didn't promote any arcade tournaments, they didn't do anything. SOJ website there's always some type of promotion going on for arcade and console. There's some type of encouragement to post your best vids, they even release play thru vids of their various games(usually arcade games) of annaul tournaments that Sega holds. I don't recall anything done like that to promote VIRTUA FIGHTER 5 console release. In the end it comes down to promoting and interacting with your fanbase ALL the time, not when you have a specific title to sell. Link to the other communities of games that sega owns like their websites, instead of having the little sub forums that exist at sega .com now. have a link to the many fan websites like this place that deals with sega or fan sites to sonic. I'm sure that will do a lot of good will with the fanbase and feel that they are being valued. there's lots of things Sega can do. But they wont. Its sad because Sega kinda wrote the book on fan interaction in the first place with megaworld and segavisions and megaplay magazines to the promos and tournaments they use to do with their arcade and console games back in the genesis era.
Title: Re: Trouble with the forums at Sega.com
Post by: pcm92 on May 16, 2013, 01:39:26 pm
There are certain arcade games that need to be converted into games on actual home systems. Sega is spending way too much money on new arcade games, when they could be making money with games for systems. There are currently only about four games to be released by Sega. I'm sure they might announce more at E3, but there are far too many games for Sega's arcade market. Back to the original topic, if I would have said that on Sega forums, then they would have issued me a warning for personal attack, since I shared my opinion lol.