Somehow they are looking more like Shining series characters than Phantasy Star Online characters...
Yeah I know the point of PSO2 is to look sci-fi anime, but I do believe that the fact it's obviously 3D rendered over 2D anime-like does sort of compliment what it's going for. It especially makes it less noticeable to other 3D anime games out there that use celshading to make it look cartoon like. Genshin Impact comes to mind.