Being a gamer in the mid-90s meant you liked Japanese culture and cartoons? Haha, what?
Sorry, but that was too much not to laugh at.
Though on the topic of Final Fantasy: it was a well known franchise at the time. If anything, more open attitudes toward anime today have made it 'queer and nerdy', scaring off average gamers. The limitations of NES/SNES held the strange tones back when it initially became popular, but not so much today. Girly emotional boys with big swords shooting fireballs is not exactly something of mass appeal, and I do not think it ever was.
Overall I cannot see where this discussion is going. Do people mean they want SEGA to turn into Square Enix? Even Square Enix themselves are shying away from being known as the go-to company for Japanese RPGs. SEGA has never been known as an RPG company and their attempt a few years back was abysmal and embarrassing (like it should be). Phantasy Star, Shining Force, and Valkyria seems solid enough for an RPG franchise line-up, they just need to focus more on quality. Though like George stated, a few commercials around release-date would not hurt either. People do buy just about anything simply due to a commercial.
And a last note concerning anime. Personally I feel the Shining series needs to drop it and go back to the style it had pre-PS2. It is fine to experiment with a variety of styles, but they really ran this series into the ground. It is no longer true to its source material which seemed more like a goofy Dungeons and Dragons sort of atmosphere.
Phantasy Star also suffers from this, though not as much. The games need a more serious tone, I think, and be less effeminate. The men really do look like women now and they never did before, and I cannot figure out what those elf girl fashion diva freaks are wearing. These sort of things really turn me off of the series despite my liking for laser guns and robots. PSO and the 8/16-bit series seemed much more mature and approachable. So considering the view SEGA projects to people, Phantasy Star should be able to benefit it if the series goes back to its 80s and 90s style. Though even if they do increase marketing and resolve the style (plus keep Sonic Team far away from it), I do not think it could ever be a 'mascot series', but it should be bigger than it is now, especially considering its history and potential.